Welcome to City Pet Mart. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
City Pet Mart provides pet products and related accessories for online purchase. We reserve the right to modify, update, or discontinue any part of the website or services at any time without prior notice.
2. Products & Pricing
We strive to ensure that all product descriptions, images, and pricing are accurate. However:
- Minor variations in color, size, or appearance may occur
- Prices may change without notice
- Product availability is subject to stock availability
We reserve the right to refuse or cancel orders if incorrect pricing or product information is displayed.
3. Orders & Payments
By placing an order, you confirm that:
- The information provided is accurate and complete
- You are authorized to use the selected payment method
- Payments are processed securely through third-party payment providers
Orders may be canceled if payment authorization fails or suspicious activity is detected.
4. Shipping & Delivery
Shipping and delivery times are estimates and may vary depending on location, customs processing, courier delays, or seasonal demand.
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect addresses entered during checkout.
5. Cancellation Policy
Orders may only be canceled before they are processed or dispatched by the supplier. Once an order has been shipped, cancellation may no longer be possible.
Customers should contact support immediately for cancellation requests.
6. Refunds & Returns
Refunds and replacements may be available for:
- Incorrect products received
- Damaged items
- Lost shipments
- Major manufacturing defects
Refund requests must be submitted within the specified return period after delivery confirmation.
We reserve the right to reject refund requests that do not meet our policy conditions.
7. Intellectual Property
All content on City Pet Mart, including logos, text, graphics, images, and website design, is the property of City Pet Mart and may not be copied, reproduced, or distributed without permission.
8. User Conduct
Users agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to the website
- Distribute harmful software or malicious code
- Interfere with website functionality or security
Violation of these terms may result in restricted access or legal action.
9. Third-Party Services
Our website may contain links or integrations with third-party services, payment gateways, or suppliers. We are not responsible for the policies, practices, or content of external websites or services.
10. Limitation of Liability
City Pet Mart shall not be held liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.
11. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.
12. Contact Information
For questions regarding these Terms & Conditions, please contact us through the contact page available on City Pet Mart.