Refunds may be issued under the following conditions:
Eligible Refund Situations
- Product not delivered
- Wrong item received
- Product arrives damaged
- Product lost during transit
- Major manufacturing defects
Non-Refundable Situations
- Incorrect shipping address provided by customer
- Minor color or size variations
- Shipping delays caused by customs or couriers
- Change of mind after shipment
Refund requests should be submitted within 7 days of delivery confirmation.
Approved refunds are usually processed to the original payment method within 5–10 business days.
Damaged Product Policy
If a product arrives damaged:
- Contact support within 48 hours of delivery
- Provide clear photos or videos of the item and packaging
Depending on the case, customers may receive:
- Full refund
- Partial refund
- Free replacement or exchange
Once the damage is verified, a replacement or refund will be provided.
Exchange Policy
Exchanges may be available for:
- Damaged items
- Incorrect products received
- Defective products
All exchange requests are reviewed based on supplier verification and product availability.