Welcome to City Pet Mart. Your privacy is important to us, and we are committed to protecting your personal information.
Information We Collect
When you visit or make a purchase from City Pet Mart, we may collect the following information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details
- Order information
- Device and browser information
We may also collect data through cookies and analytics tools to improve website performance and customer experience.
How We Use Your Information
We use customer information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and tracking updates
- Improve our products and services
- Prevent fraudulent transactions
- Send promotional emails and offers (only if subscribed)
Payment Security
All payments made on City Pet Mart are processed securely through trusted third-party payment gateways. We do not store complete credit or debit card information on our servers.
Shipping & Order Fulfillment
Orders may be fulfilled and shipped through trusted third-party suppliers and logistics partners, including CJ Dropshipping. Necessary customer information is shared only for order processing, shipping, and delivery purposes.
Cookies
Our website may use cookies to:
- Remember customer preferences
- Improve website functionality
- Analyze website traffic
- Enhance shopping experience
Users may disable cookies through their browser settings if preferred.
Third-Party Services
We may use trusted third-party services such as:
- Payment providers
- Shipping companies
- Analytics tools
- Marketing platforms
These services only receive information required to perform their functions.
Data Protection
We implement reasonable security measures to protect customer information against unauthorized access, misuse, or disclosure.
Customer Rights
Customers may request to:
- Access their personal data
- Correct inaccurate information
- Delete their information
- Unsubscribe from marketing emails
Requests can be submitted through the contact page on City Pet Mart.
Children’s Privacy
City Pet Mart is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us through the contact page available on City Pet Mart.